Shipping policy

OTZAR SHIPPING POLICY

As of - September 19, 2026

Thank you for purchasing from OTZAR. Because OTZAR operates through limited-quantity releases and drops, availability and replacement inventory may be limited. Please carefully review your shipping information before completing your purchase.

By placing an order through our website, you acknowledge and agree to this Shipping Policy.

1. ORDER PROCESSING

Orders are processed as quickly as reasonably possible following purchase.

Processing time and shipping time are separate. An estimated delivery timeframe begins after an order has been processed and transferred to the applicable shipping carrier.

During product launches, limited releases, holidays, periods of unusually high order volume, or other circumstances, processing may take longer than usual.

Unless expressly identified as guaranteed, all processing and delivery timeframes provided by OTZAR are estimates only.

2. THIRD-PARTY FULFILLMENT

OTZAR may use independent manufacturers, fulfillment providers, printers, warehouses, and shipping carriers to produce, package, process, and deliver orders.

As a result, products may be manufactured, fulfilled, or shipped from locations other than OTZAR's principal place of business.

Products contained within the same order may, in some circumstances, be processed or shipped separately and may arrive in separate packages or at different times.

3. SHIPPING RATES

Applicable shipping charges will be displayed during checkout before an order is completed.

Shipping rates may vary depending on the destination, products ordered, package characteristics, fulfillment location, carrier, and selected shipping method.

By completing your purchase, you agree to the shipping charges displayed at checkout.

4. ESTIMATED DELIVERY TIMES

Any delivery date or timeframe displayed by OTZAR, Shopify, a fulfillment provider, or shipping carrier should be considered an estimate unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside OTZAR's reasonable control, including:

  • Carrier delays

  • Severe weather or natural disasters

  • Transportation disruptions

  • High shipping volumes

  • Holidays

  • Customs or border processing

  • Labor disruptions

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Fulfillment-provider delays

  • Events beyond our reasonable control

OTZAR cannot guarantee that an order will arrive by a particular date unless we expressly provide a guaranteed delivery commitment.

5. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP or postal code

  • Country

  • Contact information

Once an order begins processing, we cannot guarantee that the shipping address can be changed.

If you discover an error after placing an order, contact OTZAR immediately. We may attempt to correct the information before fulfillment, but successful modification is not guaranteed.

OTZAR is not responsible for delivery problems resulting from inaccurate or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

6. TRACKING

Where tracking is available, customers may receive tracking information after an order has shipped.

Tracking information may take time to update after a shipping label is created. Creation of a shipping label does not necessarily mean that the carrier has physically received or begun transporting the package.

Carrier tracking information is maintained by the applicable carrier and may occasionally experience delays or inaccuracies.

7. LOST OR MISSING PACKAGES

If your package appears to be lost in transit, please contact OTZAR and, where appropriate, the applicable shipping carrier.

We will reasonably assist with legitimate shipping issues and may request your order number, tracking information, confirmation of your shipping address, or other information necessary to investigate the shipment.

Because OTZAR operates with limited inventory, we cannot guarantee that an identical replacement will be available if an item is lost after a release has sold out.

Where OTZAR determines that a remedy is appropriate or required by applicable law, the available remedy may depend upon inventory availability and the circumstances of the shipment.

8. PACKAGES MARKED DELIVERED

If carrier tracking indicates that a package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding area.

  2. Check with household members, neighbors, building management, or other individuals who may have accepted the package.

  3. Verify the shipping address entered on your order.

  4. Contact the shipping carrier regarding the delivery.

  5. Contact OTZAR if the package still cannot be located.

We may assist in investigating legitimate delivery issues.

A carrier's delivery scan will be considered relevant evidence regarding delivery but does not eliminate any rights or remedies that cannot legally be waived.

9. STOLEN PACKAGES

Customers should provide a secure location for package delivery whenever reasonably possible.

OTZAR is not responsible for theft occurring after a package has been properly delivered to the address provided by the customer, to the extent permitted by applicable law.

If you believe a package was stolen, you may be asked to contact the shipping carrier or appropriate local authorities and provide information necessary to investigate the claim.

10. RETURNED-TO-SENDER PACKAGES

Packages may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, failure to retrieve a package, or other circumstances.

If a package is returned because of information or circumstances attributable to the customer, additional shipping charges may be required before the package is resent.

Original shipping charges may be non-refundable to the extent permitted by applicable law.

Because OTZAR operates with limited inventory, customers should contact us promptly regarding returned packages.

11. MULTIPLE SHIPMENTS

Some orders may be fulfilled from multiple locations.

If this occurs, your order may arrive in more than one package and packages may arrive on different days.

Receiving one portion of an order does not necessarily mean that the remaining items have been lost or omitted.

12. INTERNATIONAL ORDERS

Where international shipping is offered, customers are responsible for providing accurate destination information and complying with applicable import requirements.

International shipments may experience additional delays because of customs, border processing, local carriers, or other circumstances outside OTZAR's reasonable control.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.

13. LIMITED-QUANTITY RELEASES

OTZAR operates differently from a traditional mass-inventory retailer.

Many products are released in intentionally limited quantities and may sell out without immediate restocking.

Accordingly, if a package is lost, damaged, returned, or otherwise requires replacement, the original product, size, or color may no longer be available.

OTZAR cannot guarantee replacement inventory once a limited release has sold out.

Any remedy will be handled in accordance with this Shipping Policy, our Refund Policy, and applicable law.

14. ORDER CHANGES AND CANCELLATIONS

Orders may begin processing shortly after they are submitted.

We therefore cannot guarantee cancellation or modification of an order after purchase.

Contact OTZAR as soon as possible if you discover an error. We will attempt to assist when reasonably possible, but contacting us does not guarantee that an order can be changed before fulfillment.

15. FRAUDULENT SHIPPING CLAIMS

OTZAR reserves the right to investigate claims involving allegedly missing, stolen, undelivered, or otherwise disputed shipments.

Where permitted by law, we may use order records, tracking information, delivery confirmation, customer communications, carrier information, payment records, and other relevant information when investigating or responding to a claim or payment dispute.

Knowingly false or fraudulent claims may be denied and may be reported to the appropriate payment provider, carrier, platform, or authorities where appropriate.

16. REFUNDS AND RETURNS

Shipping-related refund and return requests are also subject to the OTZAR Refund & Return Policy.

OTZAR's limited-quantity business model means that purchases are generally final sale except for qualifying problems or circumstances in which a remedy is required by applicable law.

Customers should review our Refund & Return Policy before purchasing.

17. RIGHTS UNDER APPLICABLE LAW

Nothing in this Shipping Policy is intended to eliminate, restrict, or waive any consumer right or remedy that cannot legally be waived.

Where applicable law conflicts with any provision of this Shipping Policy, applicable law will control.

18. CONTACT

If you experience a shipping problem, please contact OTZAR using the contact information provided on our website.

Please include your order number, name, shipping address, and a description of the issue so that we can investigate the matter as efficiently as possible.

OTZAR
Hawaii, United States
Sole Proprietorship

© 2026 OTZAR. All rights reserved.